Privacy Policy

1. Introduction

Tickraft ("we", "us", "our") operates a watch repair workshop at 19 Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia. This policy explains how we collect, use, and protect personal data provided to us through our website or in the course of our repair services.

We take the handling of personal information seriously and aim to be clear about what we collect and why. If you have questions not answered here, please contact us at [email protected].

2. Data We Collect

2.1 Information you provide

• Name and contact details (email address, phone number) submitted via our contact form
• Watch details and descriptions provided in messages to the workshop
• Postal address if you ship a watch to us

2.2 Information collected automatically

• Browser type and general device information via analytics tools
• Pages visited on our website and approximate visit duration
• IP address (stored in anonymised or aggregated form where possible)

2.3 Legal basis for processing

We process personal data on the basis of: (a) your consent where provided; (b) the performance of a contract — when you engage us for a repair service; and (c) our legitimate interests in operating the business, such as maintaining service records and responding to enquiries.

2.4 Retention periods

Contact enquiry data is retained for up to 24 months unless a service relationship is established, in which case records are retained for up to 5 years to support warranty questions and the watch's own service history. Analytics data is retained in aggregated form only.

3. How We Use Your Data

• To respond to enquiries and provide repair quotations
• To manage your repair job and communicate updates throughout
• To compile and deliver written service records for heritage refurbishment work
• To improve our website based on usage patterns (aggregated data only)
• To comply with applicable Malaysian law and any regulatory requirements

We do not use personal data for unsolicited marketing. If you receive an update from us, it will be directly related to a service enquiry or job you initiated.

3.1 Third-party sharing

We do not sell personal data. We may share data with: (a) courier services if a watch is shipped, limited to delivery information; (b) analytics providers in aggregated, non-identifiable form; (c) authorities where required by Malaysian law.

4. Data Protection Measures

• Our website uses HTTPS encryption for all data transmission
• Contact form submissions are handled through our secure hosting provider
• Access to customer records is restricted to workshop staff involved in the relevant job
• In the event of a data breach affecting your personal information, we will notify you promptly and take steps to limit any impact

5. Cookies

Our website uses cookies for essential functionality and optional analytics. Essential cookies are required for the site to operate. Analytics cookies are optional and subject to your consent via the cookie banner on our homepage. For full details, see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of data where we no longer have a lawful basis to hold it
• Withdraw consent at any time where processing is based on consent
• Object to processing based on legitimate interests
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for adults (18 years and above). We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website following a posted update constitutes acceptance of the revised policy.

10. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Address: Tickraft, 19 Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia
• Phone: +60 88 271 5483