Services offered
Three services. Each one described in full before anything starts.
Tickraft offers crown tube replacement, hand and dial touch-up, and the Heritage Refurbishment Programme. Each service has its own pace, its own process, and its own cost — all of which are shared openly.
← Back to HomeHow the bench works
The same approach, regardless of which service you need
Every job at Tickraft follows the same opening sequence: the watch is examined, photographed, and assessed before any work begins. An estimate is given. If the owner agrees, the work proceeds. If the bench finds something unexpected during the job, the owner is contacted before going further.
This does not vary by service type. A crown tube replacement gets the same intake care as a full heritage refurbishment — the scale of the work is different, but the way information is gathered and shared is the same.
At collection, every watch comes with a note of what was found and what was done. Heritage pieces get a full printed record. Smaller jobs get a summary. Nothing is returned without the owner knowing what was on the bench.
Intake and assessment
Watch examined, photographed, condition noted. Estimate given before work begins.
Work commences with agreement
Owner confirms scope. Bench proceeds only with clear understanding of what is being done.
Updates during the job
Photographs and notes shared at key stages. Any change in scope discussed before proceeding.
Collection with documentation
Watch returned with a clear account of what was done. Heritage pieces include full printed record.
Service 01
Crown Tube Replacement
Replacement of damaged crown tubes for water-resistant watches. The job covers alignment, gasket fitting, and a post-fit visual check. The bench reviews the condition of nearby case threads and shares any concerns before proceeding. The work is quick when straightforward, longer when threads need cleaning — and the owner is kept informed of pacing as it progresses. Recommended for daily-use sport pieces with worn crowns.
What is included:
- Intake assessment and thread condition check
- Crown tube sourced and fitted correctly for the case
- New gasket sized and seated properly
- Post-fit visual check of crown and case alignment
- Intake and completion photographs
Process steps:
Starting price
RM 540
Service 02
Hand and Dial Touch-Up
Light cosmetic work on watch hands and dials. This covers lume re-application where suitable, hand straightening, and gentle dust removal. The bench prefers conservative work over aggressive restoration — keeping the dial's existing character intact is the priority. Photographs are shared before and after so the owner can see the change clearly. Recommended for vintage pieces with mild patina rather than heavily damaged dials.
What is included:
- Dial surface assessment and condition photograph
- Careful dust removal without surface damage
- Hand straightening where hands are misaligned
- Lume re-application where agreed and appropriate
- Before and after photographs for the owner
Process steps:
Starting price
RM 870
Service 03
Heritage Refurbishment Programme
A multi-week programme for inherited or older watches that need careful, slow attention. The work covers movement strip-down, ultrasonic cleaning, parts review, dial conservation, and reassembly with period-correct methods. The shop walks the owner through each stage with photographs and short written notes so decisions stay in the owner's hands throughout. Final delivery includes a complete service record.
What is included:
- Full movement strip-down and component inspection
- Ultrasonic cleaning of movement parts
- Parts review and sourcing with owner approval
- Dial conservation using conservative methods
- Reassembly with period-correct materials
- Timing figures taken after reassembly
- Complete printed service record at delivery
Process steps:
Typical duration
Four to eight weeks, depending on parts availability and condition. Timeline shared at intake and updated throughout.
Starting price
RM 4,500
Help choosing
Which service is right for your watch?
| Crown Tube Replacement |
Hand & Dial Touch-Up |
Heritage Refurbishment |
|
|---|---|---|---|
| Watch is still running | |||
| Watch has stopped or is unreliable | |||
| Cosmetic concern (hands, dial surface) | |||
| Lost water resistance / crown issue | |||
| Inherited or stored for years | |||
| Written service record provided | |||
| Starting price (RM) | 540 | 870 | 4,500 |
Not sure which applies? Get in touch and describe the watch — the bench will suggest what makes sense.
Across all services
Standards that apply to every job
Documented intake
Every watch is photographed at intake. Condition is noted and the record kept with the job file throughout.
Secure storage
Watches not on the bench are stored in a locked cabinet. The workshop is not left unattended while customer pieces are present.
No scope changes without consent
If something unexpected is found, the owner is contacted before proceeding. No additions are made without agreement.
Correct parts for the watch
Replacement parts are matched to the watch's case and period. Substitutions are discussed before fitting.
Honest timelines
Estimates are given at intake and updated if the scope or complexity changes. The owner is never surprised at collection.
Post-work quality check
Every job is checked visually before it leaves the bench. Heritage pieces have timing figures verified after reassembly.
Pricing
Clear prices, no surprises
Prices listed are starting prices. Final cost depends on the watch's condition and any additional work agreed during assessment. All prices in Malaysian Ringgit (RM).
Service 01
Crown Tube Replacement
RM 540
from · per watch
- Intake assessment
- Tube and gasket replacement
- Post-fit visual check
- Before / after photographs
Service 02
Hand & Dial Touch-Up
RM 870
from · per watch
- Dial and hand assessment
- Dust removal and straightening
- Lume re-application if agreed
- Before / after photographs
Service 03
Heritage Refurbishment
RM 4,500
from · per watch
- Full movement strip and clean
- Parts review and sourcing
- Dial conservation
- Timing figures
- Printed service record
Not sure which service fits?
Describe the watch and we will take it from there
Brand, model, what you have noticed — that is usually enough to give an honest answer about what makes sense and what it is likely to involve.
Get in Touch